MS-01: Management Functions and Behaviour
Course Code: MS-01
Assignment Code: MS-01/TMA/SEM-1/2017
Coverage: All Blocks
Q. 2. State and
explain the steps involved in MBO process. Also explain the pre-requisite for
successful implementation of MBO quoting examples from the organisation you
have worked in or you are aware of.
Ans. The MBO Process
There are three basic
steps that are involved in MBO process. They are setting objectives in each key
result area, action planning and performance review.
Setting Objectives
The key result areas have
more life than the objectives. The first step in an organisation is to define
the KRAs and to pin responsibility for certain results having specific managerial
positions. After identifying the KRAs, there comes the next step which is to
set the objectives within them. At organisational level, there are certain
corporate objectives that define the purpose and mission or an organisation.
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