Control and the pre-requisite and characteristics of effective control system

MS-01: Management Functions and Behaviour

Course Code: MS-01

Assignment Code: MS-01/TMA/SEM-1/2017

Coverage: All Blocks

Q. 4. What is control? What are the pre-requisite and characteristics of effective control system? Explain with the help of examples you have had in an organizational set up. Briefly describe the organisation you are referring to.

Ans. Control is a process of assuring the efficient accomplishment of enterprise objectives. While at one time it helps in anticipating problems, on the other hand, it also helps in measuring performance against the standards. It helps in taking corrective actions for deviations from plans and also helps in modifying the planning process. Although sometimes this term signifies negative situation, however, this goes as the other way round for it helps in facilitating functions and aiding the organisation accomplishing the set objectives. All the managers with a responsibility of executing plans should know the significance of control.

Controlling has a significant role in an organisation. The quality controlling helps in accomplishing the enterprise objectives. No matter in which department the manager is doing his job, but it is for sure that he should know the basic principles of controlling. This process of controlling entirely relies on plans. The process of controls should be appropriate, strategic, acceptable, objective and cost-effective. In general, there are three basic steps involved in the controlling process. These include establishing standards, measuring performance and reinforcing the success. Further, the process of controls could be constant, periodic or occasional, should be centralised or dispersed, formal or informal and direct or indirect.

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The sources of conflict and the impact it has on individuals, groups, and organisations

MS-01: Management Functions and Behaviour

Course Code: MS-01

Assignment Code: MS-01/TMA/SEM-1/2017

Coverage: All Blocks

Q. 3. Briefly explain the sources of conflict and the impact it has on individuals, groups, and organisations. Cite examples from your organisational experience or the experience you are aware of.

Ans. There are different impacts of conflicts. These conflicts increase the group cohesiveness within the group. They also help the group in becoming task-oriented. Besides, they help the leadership in becoming more strong and directive. They also help the organisation in becoming more rigid.

However, the conflict between the groups makes groups antagonistic towards one other. It also distorts the perceptions by ceasing the communication and allowing the group to apply a double standard.

Besides, these advantages, there are many potential benefits of conflicts. They helps in clarifying the real issue by increasing innovation, solidifying the group, serving as catharsis and also solidifies the intergroup relationships.

These conflicts helping the organisation to develop creativity are called as functional conflicts, while the conflicts hindering the growth of organisations are called as dysfunctional ones.

Sources of Conflict: Different organisations have different sources of conflict. They exist in the form of competition. They originate when there are limited resources, diversity of goals, task interdependence, sequential interdependence, reciprocal interdependence, differences in values and perception. They also come to fore when there is an organisational ambiguities, introduction of change, and nature of communication and aggressive nature of people.

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The steps involved in MBO process and the pre-requisite for successful implementation of MBO

MS-01: Management Functions and Behaviour

Course Code: MS-01

Assignment Code: MS-01/TMA/SEM-1/2017

Coverage: All Blocks

Q. 2. State and explain the steps involved in MBO process. Also explain the pre-requisite for successful implementation of MBO quoting examples from the organisation you have worked in or you are aware of.

Ans. The MBO Process

There are three basic steps that are involved in MBO process. They are setting objectives in each key result area, action planning and performance review.

Setting Objectives

The key result areas have more life than the objectives. The first step in an organisation is to define the KRAs and to pin responsibility for certain results having specific managerial positions. After identifying the KRAs, there comes the next step which is to set the objectives within them. At organisational level, there are certain corporate objectives that define the purpose and mission or an organisation.

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Managers requirement to have/acquire different skills sets at vatious levels of their career

MS-01: Management Functions and Behaviour

Course Code: MS-01

Assignment Code: MS-01/TMA/SEM-1/2017

Coverage: All Blocks

Q1:- Why are managers required to have / acquire different skills sets at various levels of their career? Explain the concept and its significance with suitable examples from the organisation you have served in, or you are familiar with.

The managerial skills at various levels

As a manager moves up in an organisation, his responsibilities increase eventually. He has to take up more charges additionally to be an influencer, a leader and an example in his team. There are certain skills which he needs to develop. They are:

(a) Technical Skills: It is a must for a manager to know about the technical skills. As a surgeon should be well equipped with his tools, so is an accountant required to have a proficiency in accounting task. In the same manner, a manager should have an expertise in the technical part where his organisation is dealing. This is because this is an era of specialisation where knowledge of technical skills is a must.

(b)       Human Skills: Human skills are the manager’s ability to work with efficiency as a group member. While the technical skills ensure that a manager works in tandem with machines, the human skills makes sure that the manager works comfortably with his team. The one with human skills would definitely know more about the perception, attitude, beliefs, and ........

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